Legal
Delivery policy
Services on Memain are creative work: some are delivered as digital files, and some are performed in person at your location or at the provider’s studio.
The delivery date
Every package shows its delivery time on the service page, and the add-ons you choose add to it. The clock starts when the provider accepts the order and has received the files or information it needs from you.
If the provider asks for files or details and they do not arrive, the clock stops until they do.
How the work reaches you
Work is delivered in the order’s project workspace inside the platform, where you see the stages, the messages and the files. Previews come first, and the original files after payment is complete and the delivery approved.
Files are never sent as public links: the customer opens them from their own account.
Services performed in person
The time and place are agreed with the provider before the work and are shown on the order. What the work produces is then delivered in the project workspace in the same way.
Revisions and approval
The number of revisions included is stated in the package description. Review what was delivered and ask for changes within the approval period, or approve the delivery to receive the original files.
Delays
If delivery is late, contact the provider from the order page to agree a new date. If you do not reach an agreement, you may open a dispute and ask for a refund under the cancellation and refund policy.