Help
Frequently asked questions
Answers about ordering, payments, verification and joining as a provider.
For clients
How do I order a service on Memain?
Search for a service or browse the categories, compare packages and reviews, and pick the right provider. Choose a package and add-ons, pay through Memain and follow your project in one place.
Can I talk to a provider before ordering?
Yes, through Memain chat. Phone numbers, emails and links are hidden before an order to protect you and the provider.
Which cities does Memain cover?
On-site services such as photography start in Riyadh, with more cities added over time. Remote services such as design and editing are available across Saudi Arabia.
Prices and payment
Do prices include VAT?
Yes. Every price shown includes VAT, and you receive a tax invoice for your order.
When does the provider get paid?
The payment is held by a licensed payment provider and released to the provider only after you approve the delivery or the review period ends.
What if I am not happy with the delivery?
You can ask for the revisions included in your package. If the issue is not solved, open a dispute: the Memain team reviews it and decides, which may include a full or partial refund.
Trust and verification
How does Memain verify providers?
We check the commercial registration of businesses or the freelance document of individuals, and review a provider’s first service before it is published. The “Verified” badge appears only once verification is complete.
Are the reviews genuine?
Yes. Only a paid order completed on Memain can be reviewed, and each order has a single review.
How are search results ranked?
With one formula for every provider that combines how well a service matches your search, review quality and response speed. Rankings cannot be bought.
For providers
Who can join as a provider?
Businesses with a valid commercial registration and Saudi individuals with a freelance document, plus any licences their activity requires.
How much does it cost to join?
Joining is free. Memain earns a commission on each completed order, shown clearly before you publish your services.
Do I need to be registered for VAT?
No. Registered and unregistered providers can both join, and VAT is handled according to your registration status.