Legal
Terms and conditions
These terms govern your use of the Memain platform and the services you order through it.
Who we are, and who provides the service
Memain is an intermediary marketplace for creative services. We do not provide the services listed; the provider registered on the platform does, and that provider is the party you contract with and the one responsible for performing the work.
The provider is named on the service page and on the order. Memain’s role is to arrange the deal and to provide the means of ordering, paying, communicating and keeping files.
Your account
Ordering requires an account with a verified mobile number. You are responsible for the accuracy of your details, for everything done through your account, and for telling us as soon as you learn of any unauthorised use.
Orders and prices
The price shown on a service is what you pay, and it is fixed onto the order at the moment it is placed, so a later price change does not affect it. The delivery date agreed by the package and the add-ons you chose is shown with it.
Where value added tax applies to a service, the price shown includes it. Some providers are not registered for value added tax, so no tax is charged on their services, and the order details say so.
An order waits for the provider to accept it. A provider may decline, and in that case everything you paid is returned in full.
Payment
What you pay is held by Memain and is not transferred to the provider until you approve the delivery or the approval period ends. Payments are processed by a licensed payment provider, and Memain does not store your card details.
Delivery and approval
Work is delivered in the order’s own project workspace. Timelines, revisions and how you receive the original files are set out in the delivery policy.
Cancellation, refunds and disputes
When an order may be cancelled, and how much comes back to you, are set out in the cancellation and refund policy. If you disagree with a provider you can open a dispute from the order page, and the Memain team reviews it after hearing both sides and examining the evidence provided.
Ownership of the work
Rights to use the delivered work pass to you as described in the service listing, once payment is complete and the delivery approved. What a provider shows in its portfolio belongs to that provider and is not to be used without its permission.
What is not allowed
The platform may not be used to request work that breaks the laws in force in the Kingdom of Saudi Arabia, to publish unlawful or misleading content, to circumvent the payment methods, or to deal outside the platform in order to avoid its fees.
Liability and governing law
Memain’s liability is limited to its role as an intermediary and as the provider of the platform. Memain does not guarantee the outcome of any particular creative work; it provides the review and dispute mechanisms described above.
These terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes that are not settled amicably are referred to the competent authority there.